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Welcome to Deepstash

13 STASHED IDEAS

When you visit brands that are attributed with excellence such as the Apple Store, you know it’s beyond the product, store ambience and staff quality.

In fact, when you visit multiple stores of the same brand and experience excellence across board, you know it’s driven from the top.

There has to be a vision for excellence before services are designed and delivered.

This translates into excellent products, teams, systems and an excellent experience across all customer touchpoints.

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It become more apparent to highlight the importance of service excellence in business, after speaking on a radio show yesterday

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Customers Will Always Share Their Experiences With Others

The natural thing that happens when we experience something is to share it with others. It is exactly the same with customers. Deliver an excellent service to a customer and they would rave about it to others, treat them badly and they won’t hesitate to spread the news.

The question is, what experience are you giving your customers?

Are you intentionally building brand equity through excellent customer services or simply damaging your reputation by delivering poor services? This is exactly why you should value the Voice of the Customer (VOC).

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I am constantly reminded how excellent customer services can turn customers into promoters

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Explore Deepstash 😎

Thank you for sticking 'till the end 🙏.

You can alwasy find this article in your profile in a stash named ♥️ Welcome to Deepstash.

We recommend that you go back to the feed and find amazing ideas about the topics you picked.

We do the same thing ourselves every morning while having a cup of coffee ☕️.

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