Ideas from books, articles & podcasts.
The natural thing that happens when we experience something is to share it with others. It is exactly the same with customers. Deliver an excellent service to a customer and they would rave about it to others, treat them badly and they won’t hesitate to spread the news.
Anything a customer says to others is mostly taken for gospel. This is exactly why you see the buying decisions of many customers influenced by reviews and testimonials from previous customers.
The same customers can also influence their community actively by promoting your services and ...
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You would be able to notice a difference between an expert driver and a beginner. The differences are quite small but noticeable. Because of his experience, an expert driver treats and drives the car differently. Beginners might not understand the reasoning behind what the expert driver is doing at first but as they gain some experience in driving, they will be able to understand them. Here, are some driving habits that differentiate expert drivers from beginners.
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