Customer service representatives play a key role in company success by directly helping customers.Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit. In this role, you'll find career opportunities in almost every industry.

Customer Service Representative 

Specific duties will vary depending on the company and industry where you work, but they may include:<ul><li>Answering customer questions about the company, products, or services</li><li>Resolving customer complaints</li><li>Directing customers to the right department or supervisor </li><li>Taking orders or processing payments</li><li>Making changes to customers' accounts</li><li>Handling returns and exchanges</li><li>Addressing billing concerns</li><li>Keeping records of customer interactions</li><li>Selling products and services</li></ul>

Duties Of Customer Service 

<ol><li>Develop your workplace skills.</li><li>Build your computer skills.</li><li>Consider certification.</li><li>Train for a particular industry.</li><li>Take a communication course.</li><li>Practice for your interview. </li></ol>

6 tips for customer service representative

What are some hidden things which should be known to others:<ul><li>CSR should not customer say any bully or wrong things even if the customer is saying</li><li>CSR should know that customer is good and because of them business is running</li><li>The whole call is being recorded of the conversation between CSR and customer but it is for quality purpose and not with the perspective of customer talking</li><li>CSR should do finish their conversation in less minutes if they take more minutes they will hear from their seniors (TL, Manager)</li><li>CSR cannot be silent on call by any chance if they do that is fatal call</li></ul>

Hidden Parts

<ul><li>CSR should not give misinformation or should not forget to give any information if they do they will get ZTP(Zero Tolerance Policy)</li><li>CSR should be intended on call with smile and should be active on call everytime</li><li>CSR should maintain their volume calm and not too fast or slow</li><li>CSR should understand the product before making understand to others</li></ul>

Other Points

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit.

corporateculture

Corporate Culture

technologyandthefuture

Technology & The Future

communication

Communication

computerscience

Computer Science

meditation

Meditation

What Does a Customer Service Representative Do? 

<a href="https://fs.blog/intellectual-giants/richard-feynman/">Richard Feynman </a>was a Nobel prize-winning physicist. His real superpower, however, was his ability to explain complicated subjects to others in simple terms. He realized that jargon, vague words, and complexity reveal a lack of understanding.There are four key steps to the Feynman Technique:<ol><li>Choose a concept you want to learn about</li><li>Explain it to a 12 year old</li><li>Reflect, Refine, and Simplify</li><li>Organize and Review</li></ol>

The Feymann Technique

Feynman understood <a href="https://fs.blog/2015/01/richard-feynman-knowing-something/">the difference between understanding something and knowing the name of something </a>, and it’s one of the most important reasons for his success. He was never content with just knowing the name of something. He wanted to understand it at a deeper level. The person who says he knows what he thinks but cannot express it usually does not know what he thinks.

Two Types of Knowledge

What topic are you curious about? Once you identify a topic, take out a blank sheet of paper. Write out everything you know about the subject you want to understand as if you were teaching it to a child. As you learn more about the topic, add it to your sheet. Often people find it helpful to use a different color pen so you can see your learning grow. Once you think you understand the topic, move on to step 2.

Step1: Choose A Concept You Want To Learn About

Now when you think that you understand a topic reasonably well, explain it to a 12-year-old.Use your sheet as a reference and try to remove any jargon or complexity. Only use simple words. Only use words a child would understand. Anyone can make a subject complicated but only someone who understand it can make simple.

Step2: Explain It To A 12 Year Old

Only when you can explain the subject in simple terms do you understand it.Simple is beautiful.Review your notes to make sure you didn’t mistakenly borrow any jargon or gloss over anything complicated.Read it out loud as if to a child. If the explanation isn’t simple enough or sounds confusing, that’s a good indication that you need to reflect and refine.Go back to the source material, reviewing the parts you don’t quite understand yet.Repeat until you have simple explanation.

Step3: Reflect, Refine And Simplify

To test your understanding in the real world, run it by someone else. How effective was your explanation? What questions did they ask? What parts did they get confused about? When you’re happy with your understanding, take the page you created with a simple explanation and put it into a binder. Following this technique for everything you learn gives you a binder full of learning that you can review a couple of times a year.

Step4: Organize And Review

The technique which will help you to understand your learning

The Feynman Technique is a method of learning that unleashes your potential and forces you to develop a deep understanding. Richard Feynman was a Nobel prize-winning physicist. His real superpower…

personaldevelopment

Personal Development

education

Learning & Education

problemsolving

Problem Solving

The Feynman Technique: The Best Way to Learn Anything

The fragrance always stays in the hand that gives rose.

Silence has one major advantage : it gives no one a clue as to what your next move will be.

It is impossible for a man to be cheated by anyone but himself.AndThe ancestor of every action is thought

The greatest mistake you can make in life is to continually fear you will make one.

Where you will be and what will you be doing ten years from today if you keep on doing what you are doing now?AndWhere there is nothing to lose by trying, and a great deal to gain if successful, by all means try!

Success is simply a matter of luck, Ask any failure.

Ours doubts are traitors, and makes us lose the good we oft might win by fearing to attempt.

Tge only true happiness comes from squandering ourselves for a purpose.

Men may doubt what you say, but they will believe what you do.

I learned the way a monkey learns --- by watching his parents.

motivationandinspiration

Motivation & Inspiration

books

Books

scienceandnature

Science & Nature

You Can

The reason why this happens is that you are afraid to put yourself out there. You’re afraid someone will criticize your work, or worse, mock it. And that makes sense — who wants to endure that?I certainly don’t. But here’s what I do want: I want to live a life full of joy and fulfillment by doing what I’m called to do.Creative people are constantly told to be more creative, but they never get taught how.Here are three fears that will destroy your creativity if you don’t deal with them immediately.

The fear of failure is the most common creative killer

Criticism is something that all of us have to deal with on a regular basis.But, if you’re struggling with things like writer’s block, self-doubt, or lack of motivation, fear of criticism might be the reason why.Creative people are some of the most sensitive folks around — which makes sense because their brains are constantly sending them creative ideas and new ways to approach challenges.It can be difficult for some creatives to push past all the criticism they receive while creating new work. But without pushing through our fears, we will never get anywhere in life.

Fear Of Criticism 

People are afraid of trying something new. They are uncomfortable with uncertainty and don’t want to put themselves out there.It’s important to realize that you will not know if something is going to work unless you try it first.You can’t predict the future, so why not give yourself a chance at success by giving it a shot? It’s okay if something doesn’t work out right away — as long as you tried your best, no one can take that away from you.Not trying anything new at all will lead to the same result… failure! So why not try something new today?

Fear Of Trying Something New

Many people today are crippled by a fear of imperfection. They don’t put themselves out there, because they’re afraid to look foolish or make mistakes.But if you want to succeed in both work and life, you have to overcome those fears.People fear imperfection because they think it will lead to failure. Imperfection is actually a requirement for success. When people don’t try to do something perfectly, they end up producing better results.

Fear Of Imperfection

The reason why this happens is that you are afraid to put yourself out there. You’re afraid someone will criticize your work, or worse, mock it. And that makes sense — who wants to endure that? I…

Understand yourself and those around you.

psychology

Psychology

3 Fears That Destroy Your Creativity

Each of the following self-improvement tips, tricks, and topics can be adjusted to relate to your life, who you are as a person, and the type f self-improvement you seek. For you to successfully find motivation and live your life to its fullest potential, however, the underlying meaning and message of each point cannot be manipulated

Best version 

Look at yourself. Reflect on who you are.<ul><li>What kind of things do you enjoy doing?</li><li>What kind of people do you spend your time with?</li><li>What life decisions have a made? etc.</li></ul>These and some more like these, are a direct reflection of the person you’ve become. However, 5 or 7 years ago, would you have answered the questions the same way? Chances are, your responses would have changed. It’s important to accept that you’re forever changing and growing. You can’t expect to grow and stay the same.The important thing is to take responsibility for those decisions you make, regardless of who they affect.

1. Take Responsibility For You

Your brain is what controls everything you do. Whether it is consciously or subconsciously, your brain has the steering wheel of your life. When you negatively judge yourself, try and talk yourself out of it. Whatever it is that you put yourself down about, reverse it and repeat the positive thought to yourself. Over and over. Repeatedly tell yourself that you’re capable of accomplishing a challenging goal. Over and over. You deserve the world and the world deserves you at your full potential. Don’t strive for anything less than success and, of course, the best version of yourself.

2. Teach your brain

Holding onto problems, arguments, and mistakes of the past keep you from thriving and becoming the best version of yourself, not to mention creating poor mental health. The moment you forgive and the negativity around it goes, you are free. You may not be free immediately, but you are one step closer to personal growth and happiness. You won’t have to endure that pain any longer. Without this pain, you are able to invest your time and energy into the positive aspects of your life and become the best, genuine version of yourself you can be.

3. Forgive

Being honest with yourself and others will get you much further than cheating and lying your way through life. Even if you are the only one who knows you lied, you have to live with your lies. Your life would be easier if you were honest from the start. This ties in closely with that of taking responsibility for yourself.

4. Be Honest

Choose people, activities, and things that make you happy.Nothing is a greater waste of time than spending time with people or on things that make you miserable. Life is too short to get caught up in the drama, poor decisions. Your time is important and it is essential that you delegate it effectively. <a href="https://medium.com/age-of-awareness/the-importance-of-prioritizing-yourself-6500527f7378">Make it a habit to spend some time with yourself </a>, wherein you can:<ul><li>Sleep an extra hour</li><li>Practice yoga</li><li>Wake up early and meditate</li><li>Drink your morning coffee with your book, etc.</li></ul>When you realize you aren’t happy, break the cycle. Stop wasting your time and start living your life to the fullest.

5. Prioritize

Just like everything in life, take all things in moderation. Don’t become too absorbed and invest all your time into one thing. Over time, you miss out on having a balance and may lose relationships and connections with people. Keep in touch with those you love and spend quality time with them.

6. Have Balance

Take a look around you, are you sitting in a coffee shop, scrolling through this stash? or lying in bed? Wherever you are at this exact second is a good place to be. Life is so amazing and we are lucky enough to be a part of it. Feel gratitude, express it, and be thankful for each and every day you are given.Additionally, don’t forget to recognize the best version of yourself should be your vision, not anybody else’s. Stop looking for a secret tip, start from the beginning and work your way up. Identify your limiting beliefs, and then let go of them. Turn your ‘shoulds’ into ‘musts’.

7. Practice Gratitude 

You’d agree with me when I say, We live in a fast-paced world. We’re always searching for the next big thing, and we always want more than what we have, even if that's something you’ve wanted for a…

habits

Habits

7 Ways To Become The Best Version Of Yourself.

Great dreamers' dreams are never fulfilled, they are always transcended.

I am an artist at living --- my work of art is my life.

Most people live -- whether physically, intellectually or morally-- in a very restricted circle of their potential being. We all have reservoirs of life to draw upon of which we do not dream.

Trust yourself. Create the kind of life you will be happy to live with all your life. Make the most of yourself by fanning the tiny, inner sparks of possibility into the flames of achievement.

Good people strengthen themselves ceaselessly

Sure I am that this day we are masters of our fate, that the task which has been set before us is not above our strengths; that it's pangs and toils are not beyond my endurance. As long as we have faith in our cause and an unconquerable will to win, victory will not be denied us.

Well arranged time is the surest mark of a well arranged mind.

Everything that lives, lives not alone, not for itself

When I admire the world of a sunset or the beauty of the moon, my soul expands in worship of the creator.

There are seven timeless virtues for an enlightened living:<ol><li>Master Your Mind</li><li>Follow Your Purpose</li><li>Practice Kaizen</li><li>Live with Discipline</li><li>Respect Your Time</li><li>Selflessly Serve Others</li><li>Embrace The Present</li></ol>

Timeless Virtues 

With more than four million copies sold in fifty-one languages, The Monk Who Sold His Ferrari launched a bestselling series and continues to help people from every walk of life live with far greater success, happiness and meaning in these times of dramatic uncertainty. The Monk Who Sold His Ferrari celebrates the story of Julian Mantle, a successful but misguided lawyer whose physical and emotional collapse propels him to confront his life. The result is an engaging odyssey on how to release your potential and live with passion, purpose and peace. A brilliant blend of timeless wisdom and cutting-edge success principles, The Monk Who Sold His Ferrari is now, more than ever, a guide for the times, as countless Canadians dedicate themselves to living a life where family, work and personal fulfillment are achieved in harmonious balance.

Wisdom to Create a Life of Passion, Purpose, and Peace This inspiring tale provides a step-by-step approach to living with greater courage, balance, abundance, and joy. A wonderfully crafted fable, The Monk Who Sold His Ferrari tells the extraordinary story of Julian Mantle, a lawyer forced to confront the spiritual crisis of his out-of-balance life. On a life-changing odyssey to an ancient culture, he discovers powerful, wise, and practical lessons that teach us to: <ul><li> Develop Joyful Thoughts, <li> Follow Our Life's Mission and Calling, <li> Cultivate Self-Discipline and Act Courageously, <li> Value Time as Our Most Important Commodity, <li> Nourish Our Relationships, and <li> Live Fully, One Day at a Time.</ul>

Robin Sharma is one of the world’s premier thinkers on leadership, personal growth and life management. The bestselling author of The Monk Who Sold His Ferrari, Who Will Cry When You Die? and The Saint, the Surfer, and the CEO and four other books on self-transformation. Robin Sharma is in constant demand internationally as keynote speaker at the conferences of many of the most powerful companies on the planet including Microsoft, Nortel Networks, General Motors, FedEx and IBM. He is a resident of Ontario, Canada. (Barnes and Noble)

Robin S. Sharma

The Monk Who Sold His Ferrari

Productivity is a skill that can be learned.A shared Gmail inbox on steroids.Drag lets you and your team work together directly inside Gmail.Through a combination of collaboration, productivity, and workflow tools like:<ul><li>Kanban boards</li><li>Team chats</li><li>Shared labels</li><li>Email tracking, & more.</li></ul>

Drag app

Reminders — with a sting!Track any goal you can plot on a graph.Weight, exercises, time spent on an app, etc.As you enter data it’s added to your graph.Fall below your goal & you’ll be charged an amount you determine. Stay above & it’s free.

Beeminder

A new one I stumbled across this week while surfing the ol’ interweb.At first glance, it feels like the best parts of Notion, Slack, & G-Docs all rolled into one.A collaborative space built for remote work + tons of free templates to get you started.

Slite

There’s only one thing we can never have enough of — time.With Rescuetime’s automatic tracking & time management software you can:<ul><li>See a clear picture of your day</li><li>Measure where your time is really spent</li><li>Know the truth about what distracts you</li></ul>

RescueTime

Hive turns multi-step projects into simple workflows.<ul><li>Map out project timelines</li><li>Simplify complex approval processes</li><li>Utilize templates to save time on repetitive tasks.</li></ul>

Hive

I love being productive every day as it helps me sort out all my priorities very quickly. Being Productive is a superpower we all must acquire early in our lives. So, for this same quest, I keep…

productivity

Productivity

remotework

Remote Work

timemanagement

Time Management

teamwork

Teamwork

5 Free Tools That Will Make You More Productive In 2022

1. Do not have a Budget or Budgeting that is always updated. How do you know how much money to make, spend and save if you’re not budgeting? It’s quite difficult to reach your financial goals without it. Budgeting is all about understanding how much money you make, so you can set spending goals and maybe save some money.Just knowing how much you’re spending can help you spend less as you become more aware of it. You also have to always update your budget list every day so you know for sure where the money is going in and out. Making this budget is also the first step towards financial literacy

10 Habits That Will Keep You Poor Even If You Have Good Business

This habit can make you poor, usually it will be seen along with the lack of your remaining budget. This habit often comes back when you are in a place that attracts attention and can make your heart happy. Examples include buying clothes at the mall, hanging out at your favorite cafe, watching movies, karaoke with friends,etc. If you don’t know how much money you have spent, it will be much easier for you to spend more. But if you know and are sensitive about which places have a tendency to spend a lot of money, it will be easier to realize and control your shopping habits in the future.

2. Not aware of impulsive shopping habits. 

Have you ever bought something, kept using it only a few times and then it became a display item in the future? everyone must have done this and it makes us wonder, why did I buy it in the first place? This can happen because when you want to shop, you don’t make a clear shopping list for what items and in what amount you actually want to buy. In the business world, companies are very skilled in this field, they just have to do great marketing tricks such as (discounts, promos, buy 2 get 1,etc.) to buyers who come to be interested in buying more.

3. Buying goods in excessive quantities.

Have you ever been to a friend’s house and his house was full of things? certainly have. When someone buys a lot of things and keeps them in the house, it will give the impression that they are rich. For example, having 2 cars, boat, bicycles, furniture, decorations that are very crowded, etc. If done often, then this bad habit can last for a long time. If you believe that buying a lot of things will make you look rich, then you are very wrong. Because rich will only be determined from the amount of cash that is currently owned, the return on investment and the number of assets owned.

4. Buy things that can give you a false sense of wealth. 

Have you ever bought an item just for the quantity over the quality? definitely yes. This bad habit can make you buy it in large quantities in a short time span, even though it has the same use. For example, glasses, shoes, smartphones, clocks, etc. If you do this often in the future, you can subconsciously make you spend more money than you originally bought because of the quality.

5.Buy because its cheap and quantity rather than a bit expensive

Perhaps this is more common among individuals who are younger in their 20s, even though it is still common among older people. Either the reason is not having a target at all or not right on target etc. If you do not have strong and clear financial ambitions, you will tend to be careless with your own money in the future. For example, you don’t have a motive for why you have to spend as needed, save more, invest more, etc.

6. Does not have a clear long-term goal. 

Try to learn to invest your money in investment instruments that exist today. do not be afraid to lose, because the risk of loss can be minimized by continuing to learn. After all, if you put money into good stocks, bonds, deposits, etc., it will definitely provide a good rate of return and it will have an impact on the growth of your assets in the future. If you only keep money in your bank account, every year you will be burdened by an inflation rate that is much higher than the bank interest income you receive. So don’t hesitate to use your extra money to invest.

7. Not investing. 

One bad behavior that can keep you poor is using credit cards carelessly, such as buying things that are not very useful and are needed in the near future. Interest rates on credit cards can damage your finances in the future because they will get bigger every month. Some people don’t realize that they are wasting money because they believe that they only need to pay small at the beginning when in the future they will pay a lot of interest. Try to avoid this so that your assets can grow bigger every month.

8. Not using credit cards properly.

Unfortunately, many of us worry too much about discussing money and finances on our own. This happens because of a negative mindset. Without realizing it, this behavior can keep you poor in the future. If you are not confident with the money you have now, how can you achieve good financial goals in the future? Try to understand the basics of material about the world of finance, how to manage money properly, how to deal with your finances, etc. so that you can increase your confidence and open your mindset for money in the future.

9. Not confident when it comes to discussing money. 

Most people, when they can earn more money, will definitely increase their spending or standard of living as well, such as buying a more expensive car, house, bicycle, smartphone, etc. If you want to be free from these problems, try to stay alive with the same expenses but increase the portion for investment. Because with this you will become someone who is more reliable in managing financial emotions in the future.

10. Increase expenses when your income increases.

The list of human wants will never end. We crave various items that may or may not be good in the future if we buy them, for example we are in a hurry to satisfy our desires when we have or are just…

moneyandinvestments

Money & Investments

10 HABITS MAKE YOU ALWAYS POOR

“Success is not final; failure is not fatal: it is the courage to continue that counts.”

“Success is not final; failure is not fatal: it is the courag

“Play by the rules, but be ferocious.”

“Business opportunities are like buses, there’s always another one coming.”

“Every problem is a gift—without problems we would not grow.”

“You only have to do a few things right in your life so long as you don’t do too many things wrong.”

“Success usually comes to those who are too busy to be looking for it.”

“And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom.”

“There’s no shortage of remarkable ideas, what’s missing is the will to execute them.”

“I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite.”

“I don’t know the word ‘quit.’ Either I never did, or I have abolished it.”

The quotes to inspire you to become self independent and be curious to learn...

These 30 business quotes are sure to motivate you to greatness. See what the greatest minds in history had to say about business and success.

business

Business

creativity

Creativity

10 Quotes to inspire you to never stop Learning. 

"I can understand wanting to have millions of dollars, there's a certain freedom, meaningful freedom that comes with that. But once you get much beyond that, I have to tell you, it's the same hamburger."

"I thought back on my running career at Oregon. I'd competed with, and against, men far better, faster, more physically gifted. Many were future Olympians. And yet I'd trained myself to forget this unhappy fact. People reflexively assume that competition is always a good thing, that it always brings out the best in people, but that's only true of people who can forget the competition. The art of competing, I'd learned from track, was the art of forgetting, and I now reminded myself of that fact. You must forget your limits. You must forget your doubts, your pain, your past."

"We don't build services to make money; we make money to build better services."

"Failure is an option here. If things are not failing, you are not innovating enough."

"What I love doing is creating things I can be proud of, and if you create things that you can be proud of, the byproduct of that can be that you become a millionaire or you become a billionaire, because people like what you've created."

"I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out."

What better way to get a glimpse inside successful people's heads than to study the wisdom they've already imparted?

What Does a Customer Service Representative Do?

The Feynman Technique: The Best Way to Learn Anything

You Can

3 Fears That Destroy Your Creativity

7 Ways To Become The Best Version Of Yourself.

Shubham Maurya