What Does a Customer Service Representative Do? - Deepstash
Onboarding Matters

Learn more about corporateculture with this collection

How to create a successful onboarding process

Why onboarding is crucial for customer retention

How to measure the success of onboarding

Onboarding Matters

Discover 54 similar ideas in

It takes just

8 mins to read

Customer Service Representative

Customer Service Representative

Customer service representatives play a key role in company success by directly helping customers.

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit. In this role, you'll find career opportunities in almost every industry.


96 reads

Duties Of Customer Service

Duties Of Customer Service

Specific duties will vary depending on the company and industry where you work, but they may include:

  • Answering customer questions about the company, products, or services
  • Resolving customer complaints
  • Directing customers to the right department or supervisor
  • Taking orders or processing payments
  • Making changes to customers' accounts
  • Handling returns and exchanges
  • Addressing billing concerns
  • Keeping records of customer interactions
  • Selling products and services


82 reads

6 tips for customer service representative

6 tips for customer service representative

  1. Develop your workplace skills.
  2. Build your computer skills.
  3. Consider certification.
  4. Train for a particular industry.
  5. Take a communication course.
  6. Practice for your interview.


81 reads

Hidden Parts

Hidden Parts

What are some hidden things which should be known to others:

  • CSR should not customer say any bully or wrong things even if the customer is saying
  • CSR should know that customer is good and because of them business is running
  • The whole call is being recorded of the conversation between CSR and customer but it is for quality purpose and not with the perspective of customer talking
  • CSR should do finish their conversation in less minutes if they take more minutes they will hear from their seniors (TL, Manager)
  • CSR cannot be silent on call by any chance if they do that is fatal call


62 reads

Other Points

Other Points

  • CSR should not give misinformation or should not forget to give any information if they do they will get ZTP(Zero Tolerance Policy)
  • CSR should be intended on call with smile and should be active on call everytime
  • CSR should maintain their volume calm and not too fast or slow
  • CSR should understand the product before making understand to others


66 reads



I like to motivate and give advice to others. I want that everyone should be successful in their career with their skills and passion...


Explore the Worldโ€™s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas


Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.


2 Million Stashers


5,740 Reviews

App Store


72,690 Reviews

Google Play

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.


Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!



Donโ€™t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.


Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.


Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!


Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.


Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.


Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.


Read & Learn

20x Faster





Access to 200,000+ ideas


Access to the mobile app


Unlimited idea saving & library



Unlimited history



Unlimited listening to ideas



Downloading & offline access



Personalized recommendations



Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.


I agree to receive email updates