What Does a Customer Service Representative Do?

1. Develop your workplace skills.
2. Build your computer skills.
3. Consider certification.
4. Train for a particular industry.
5. Take a communication course.
6. Practice for your interview.

What are some hidden things which should be known to others:

• CSR should not customer say any bully or wrong things even if the customer is saying
• CSR should know that customer is good and because of them business is running
• The whole call is being recorded of the conversation between CSR and customer but it is for quality purpose and not with the perspective of customer talking
• CSR should do finish their conversation in less minutes if they take more minutes they will hear from their seniors (TL, Manager)
• CSR cannot be silent on call by any chance if they do that is fatal call

• CSR should not give misinformation or should not forget to give any information if they do they will get ZTP(Zero Tolerance Policy)
• CSR should be intended on call with smile and should be active on call everytime
• CSR should maintain their volume calm and not too fast or slow
• CSR should understand the product before making understand to others