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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Customer Service Representative
Customer service representatives play a key role in company success by directly helping customers.
Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit. In this role, you'll find career opportunities in almost every industry.
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Duties Of Customer Service
Specific duties will vary depending on the company and industry where you work, but they may include:
- Answering customer questions about the company, products, or services
- Resolving customer complaints
- Directing customers to the right department or supervisor
- Taking orders or processing payments
- Making changes to customers' accounts
- Handling returns and exchanges
- Addressing billing concerns
- Keeping records of customer interactions
- Selling products and services
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6 tips for customer service representative
- Develop your workplace skills.
- Build your computer skills.
- Consider certification.
- Train for a particular industry.
- Take a communication course.
- Practice for your interview.
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Hidden Parts
What are some hidden things which should be known to others:
- CSR should not customer say any bully or wrong things even if the customer is saying
- CSR should know that customer is good and because of them business is running
- The whole call is being recorded of the conversation between CSR and customer but it is for quality purpose and not with the perspective of customer talking
- CSR should do finish their conversation in less minutes if they take more minutes they will hear from their seniors (TL, Manager)
- CSR cannot be silent on call by any chance if they do that is fatal call
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Other Points
- CSR should not give misinformation or should not forget to give any information if they do they will get ZTP(Zero Tolerance Policy)
- CSR should be intended on call with smile and should be active on call everytime
- CSR should maintain their volume calm and not too fast or slow
- CSR should understand the product before making understand to others
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CURATED BY
I like to motivate and give advice to others. I want that everyone should be successful in their career with their skills and passion...
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