Sheila James (@sheilaja) - Deepstash

Sheila James

@sheilaja

Product designer

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160 Following

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Social currency is one way of seeing the value businesses add to customers. Knowing how to build social currency allows brands to drive higher customer loyalty and add to social proof. This leads to more sales and referrals.

It is your influence on social networks, online ...

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There is a misconception that ties a QBR to an actual customer meeting that is completely outdated and an unrealistic expectation. 

Customer Success needs to break away from the traditional 1:1 high touch, account management mindset. The focus is always on the customer and ...

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  • The traditional account management method where you meet with your customers regularly and confirm with them directly
  • The hands-off method where you monitor usage data as a proxy for business outcome achievement
  • Or, a combination of the two.

More often than not, t...

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What is a Data Product Manager?

Product Data Management (PDM) is the process of collecting, organizing, storing, and sharing data within an organization. You might also have heard that it comes under the umbrella of Product Lifecycle Management (PLM) and is sometimes referred to in software engineering as versi...

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After spending over 15 years in customer success, I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made and double down on the best.

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