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How to deal with negative reviews as an entrepreneur.
Every Entrepreneurs dream is to be flawless in their quest to solve pressing problems, Unfortunately, feedback and sometimes negative feedback only exist to make us better.
Here are a few tips to adequately enable you deal with negative reviews from your customers :
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1. Understand the importance of embracing feedback
Feedback can come in different ways and forms and are mostly tied to your customer's experience of your product or service. Their personality also plays an important role in how the feedback is given.
Feedback should only make us see how we can make the most of an already thriving situation. embrace it as a way to improve.
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2. Never overestimate your worth
Feeling good about your product or service is definitely a booster. and great feedback pumps you up to do more. But when negative feedback comes, sometimes it sets us back heavily, especially at the beginning stages.
Some entrepreneurs quickly resort to defence and overestimate their worth thereby sacking customers that feel like they are not heard. Your business exists to be used and enjoyed by customers. make sure you consistently make them happy
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3. Listen to your customers
The biggest challenge of businesses today is their inability to listen to customer feedback and act upon them. This explains why some companies consistently outperform others.
The Key to listening to customers is to change your mindset towards constructive criticism. Once we understand that a consumer's needs want to be met we can tune our minds towards factoring them in our plans and making adequate preparations to solve problems that exist
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Challenging everything I know, unlearning & relearning⚡️ A rare breed of business and technology. Business Planning || Branding || Front End developer || Graphics || Entrepreneur || Interested in Venture Studios
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