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Feedback in general
Context: How to think about feedback among a team of engineers, including the engineering manager, product owner, project lead.
- Feedback is a gift
- Positive feedback is a very constructive way to encourage behavior.
- Negative feedback essentially discourages behavior, but may provoke in general a stance of defensiveness
- Therefore: Try to balance the positive and the negative elements of a single feedback "session"
- Balance both the quantity, but also the quality: if negative feedback is very specific, then the positive parts should also be very specific.
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Negative feedback
Negative feedback is more significant, psychologically and neurologically, than positive feedback. The brain interprets the latter as simply a recognition of an ongoing process, but interprets the latter as a signal for a failure.
- Negative feedback therefore has much higher weight and value to the brain and psychology of anyone.
- It's important to understand that someone cannot thrive usually on a diet of solely negative feedback: they could make it out, e.g., if they have a source of positive from another area of life, but not likely to have a good time otherwise.
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