Learn more about problemsolving with this collection
How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
Plan for the future
You need to think through how you will handle situations like that in the future.
Identify what went wrong. Did you act too quickly? Did you neglect to check your work? Did you listen to someone you shouldn’t have?
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Suggest a fix
Taking responsibility means doing whatever you can to repair the problem.
Tell your boss anything you have done already to try to fix the problem. If you have other suggestions, lay them out. Work closely with your supervisor to understand better how to solve the situation.
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Be clear about what went wrong
Start with a few simple declarative sentences. “I did X. As a result, Y happened.”
You can provide more context afterward, but it’s critical to lay out clearly what happened. Also, leave explanations for when the problem is fixed.
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Don’t hide from your mistake
As soon as you find out that you have made a mistake, reach out to talk about it with your boss.
If your boss requires an appointment, set one up right away—with some urgency. The less time you wait, the better. This will allow for a faster fix of any potential negative co...
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Messing up at work
Overcoming mistakes at work starts with a difficult conversation.
Though it may not seem like it, your aim is actually to increase the amount of trust you get from your boss. If they know you will come to them to alert them of problems you have caused, then they don’t necessaril...
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Food for thought
- Can you think of a time when you've encountered someone with beliefs that seemed delusional to you? How did you handle the situation, and what could you have done differently?
- How can we strike a balance between respecti...
How To Accept Constructive Criticism
- Specify exactly whose opinion you are worried about.
- Identify the source of your fear.
- Don’t get defensive as a reflex action.
- Drill through the talk to find the real areas of concern.
- Politely disagree with anything you think isn’t right.
- Mainta...
The three reasonable responses
Whenever you meet someone else in distress, make them go through the below filter in order to get to the root of the issue:
- How can I help?
- I am sorry things did not work out as expected
- Please take your time to think about all this and let me know if you need me
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