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6 Strategies to Resolve Conflict at Work

Resolving conflict

  • Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
  • Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
  • Resolution is possible only when you find points of agreement
  • Guide the conversation without taking sides. 
  • Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

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IDEA EXTRACTED FROM:

6 Strategies to Resolve Conflict at Work

6 Strategies to Resolve Conflict at Work

https://www.entrepreneur.com/article/303617

entrepreneur.com

2

Key Ideas

Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

  • If you notice a conflict between employees, encourage them to work it out.
  • If a conflict develops between two teams, improve interdepartmental communication.
  • If you have a conflict with one of your employees, address it head-on and in private.  

Resolving conflict

  • Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
  • Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
  • Resolution is possible only when you find points of agreement
  • Guide the conversation without taking sides. 
  • Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

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A Team Needs Conflict

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Benefits Of Conflict

There is a need for conflict in teams for their effective functioning.

  • It allows team members to see difficult situations.
  • It helps put forward alternative solutions and diverse perspectives.
  • It acts as a strength test for the solutions found.
Healthy Conflicts

A nice person's self-image is based on pleasing and agreeing with others.

Instead of just agreeing and being nice, one should add unique value and perspective.

If you only agree with everyone, you may even not be that valuable to the team.

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Benefits of a learning culture

During the last recession, companies that invested in their employees, in part by providing the training they needed to move forward in their careers, enjoyed profit gains of 26 percent, compared t...

When hiring, screen for learners
  • Ask about passion projects. Learners tend to pursue something else outside work (training for a marathon, playing with a band, etc.)
  • Focus on curiosity as much as hard skills. Bring up problems currently facing the team and see how the candidate responds.
  • One of the most important things to a learning mindset is the ability to admit you don't know something. So be aware of how they approach the things they don't understand.
Learning as a company policy

This means explicitly defining ongoing learning as a core company value.

Empowering employees can mean providing the time or money to enable learning - in other words, offering learning opportunities as a job benefit like health insurance. 

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Interpersonal Issues

When it happens in the workplace, it can reduce productivity and make a dent in morale. 

It takes on the shape that one person, or a group of people, frustrates or hampers another person...

Types of Interpersonal Conflict
  • Policy Conflicts: disagreements about how to deal with a situation that affects both parties. 
  • Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
  • Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.
What Causes Interpersonal Conflict
  • Frustration and stress
  • Misunderstandings
  • Lack of planning
  • Bad staff selection
  • Poor Communication

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Segmenting your day

This is an essential aspect  of successfully preparing for your day: you separate your actions into small chunks and focus only on the mini-goals of each segment.

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Leverage the power of systems

Probably the most influential step you can take toward creating a consistent practice of success is to invest in the systems that make your life run like a well-oiled machine.

Systems allow you to leverage your and other people’s time.

Ask for help

We all plateau. It’s frustrating but also a normal part of life. The key to bursting through ceilings, be they mental, physical or financial, is to hold yourself accountable. That doesn't mean accountable for doing it all, but accountable for getting help.

You’ll be surprised by how much further and faster a little help can take you. 

Be Consistent

You must reward the same behaviors every time they appear, discourage the same behaviors when they appear and treat every member of your team with an equal, level-headed view.

Communicate Properly

How you communicate with your team can dictate your eventual success. To avoid miscommunication and to keep your team updated, always strive for clarity, accuracy, and thoroughness on your communication.

Aim To Work as a Team

Have your team work for something together.

Setting goals just for the department or one individual breeds isolation and a limited mentality. Instead, give staffers a unified focus and purpose, to inspire them together.

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Be the last to speak

This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.

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Shut down outside distractions

A key part of being a good listener is showing the speaker that he or she has your undivided attention. Close your laptop and put away your phone.

This gives those speakers the confidence to express themselves fully without feeling that they’re imposing on your time.

Mind your body language

7 percent of a message is conveyed through words. Body language plays a major role in how we communicate and how we listen.

When you’re listening, then, be aware of what your body language is saying to the speaker. Unfold your arms and be open to what this person has to say.

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Stress and motivation

Used effectively, stress can motivate us to accomplish more than we had imagined possible. Stress can jolt us to reach our potential. Without stress, we’d feel rudderless and without purpose.

Not all stress is bad for you
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  • Acute stress: when something surprises us or catches us off guard. Acute stress is the body’s response to ensure you react and take measures to deal with the unexpected situation. It has no lasting negative effects if we deal with it quickly and move on.
Build your resilience

Resilience is how we deal with stress effectively so we “bounce back” after a difficult time.

As we deal with issues that cause tension and strain, we learn to face adversity, deal with significant issues and overcome problems. We learn how to formulate realistic plans and carry them out.

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This theory suggests that listening to classical composers can enhance brain activity and act as a catalyst for improving health and well-being.

Nature Music

Listening to the sounds of nature (waves crashing or a babbling brook) has been shown to boost moods and focus. They also help mask harsher, more distracting noises, such as people talking or typing

Nature sounds work best when they’re soothing sounds (flowing water or rainfall, while more jarring noises (bird calls and animal noises) can be distracting.

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Cut out low-value activities

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Schedule recurring social activities

Having an active social life is crucial to your health. People who isolate themselves from others could increase their risk of death by about 50 percent. 

If you have a busy life, schedule recurring social activities with your closest friends, monthly.  Plan your work schedule around your social calendar instead of the other way around.

Learn to cope with stress

The key to finding the balance between work and health is learning how to cope with stress.

Get in the habit of stepping away from the stressful situation for a few moments to calm down and collect your thoughts: step away from the computer or spend a few minutes walking outside.

Connect with people emotionally

If you want to intrigue and influence people, you have to get their dopamine pumping.

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Be emotionally curious

Become genuinely interested in other people. A great way to do this is to ask them open-ended questions.

Everyone wants to be liked, loved and accepted. When you fulfill that need for others, you are perceived as being influential.

Use high-powered body language

When you manifest powerful body language, you are seen as more influential. 

The head is held high, the arms are loose, the shoulders are set back and the chest is out. Confident body language not only affects the way others see you but also the way you see yourself. 

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