Resolving conflict

  • Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
  • Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
  • Resolution is possible only when you find points of agreement
  • Guide the conversation without taking sides. 
  • Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

@emerson55

🗂

Career

MORE IDEAS FROM THE ARTICLE

Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

  • If you notice a conflict between employees, encourage them to work it out.
  • If a conflict develops between two teams, improve interdepartmental communication.
  • If you have a conflict with one of your employees, address it head-on and in private.  

Deepstash helps you become inspired, wiser and productive, through bite-sized ideas from the best articles, books and videos out there.

GET THE APP:

RELATED IDEAS

A way to view conflict not as a problem to be managed or resolved,  but as an opportunity to strengthen the common life of any group.

3

IDEAS

Indirect Questions

If you disagree with a decision and want to preserve your reputation as a nice person, you can ask indirectly, pointing towards the impact of the teams' decision, instead of making a direct statement criticizing or finding fault.

An open-ended question will help add value and invoke discussion.

  1. Acknowledge the conflict and look at it objectively.
  2. Open up the lines of communication and approach the conflict in the spirit of collaboration.
  3. Focus on the problem, not the other person.
  4. Stick to the facts.
  5. Meet face to face. It’s difficult to truly address a conflict virtually.
  6. Pick your battles. There’s only so much we can do.
  7. Make a decision and act on it.

© Brainstash, Inc

AboutCuratorsJobsPress KitTopicsTerms of ServicePrivacy PolicySitemap