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6 Strategies to Resolve Conflict at Work
Resolving conflict
- Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear.
- Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting.
- Resolution is possible only when you find points of agreement.
- Guide the conversation without taking sides.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
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Key Ideas
Embrace conflict
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
- If you notice a conflict between employees, encourage them to work it out.
- If a conflict develops between two teams, improve interdepartmental communication.
- If you have a conflict with one of your employees, address it head-on and in private.
Resolving conflict
- Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear.
- Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting.
- Resolution is possible only when you find points of agreement.
- Guide the conversation without taking sides.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
SIMILAR ARTICLES & IDEAS:
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Key Ideas
The concept of servant leadership
The 6 main principles of servant leadership
- Empathy. Give trusted co-workers the benefit of the doubt by assuming the good in them. It goes a long way toward instilling loyalty and trust in you from your team.
- Awareness. Care deeply about the welfare of the team members. Don't view them only as cogs in a machine.
- Building community. Build community where both employees and customers can thrive.
- Persuasion. Rely on persuasion rather than coercion to create internal motivation required to complete the task effectively.
- Conceptualization. Servant-leading entrepreneurs focus on the big picture and don't get overly distracted by daily operations and short-term goals.
- Growth. Care passionately about the personal and professional growth of each member of the team.
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Key Ideas
A Team Needs Conflict
Overly nice people in the office, who never pick a fight, and value friendly relations with their peers and bosses, may be just as responsible for team dysfunction as the combative ones.
Conf...
Benefits Of Conflict
There is a need for conflict in teams for their effective functioning.
- It allows team members to see difficult situations.
- It helps put forward alternative solutions and diverse perspectives.
- It acts as a strength test for the solutions found.
Healthy Conflicts
A nice person's self-image is based on pleasing and agreeing with others.
Instead of just agreeing and being nice, one should add unique value and perspective.
If you only agree with everyone, you may even not be that valuable to the team.
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Be Consistent
You must reward the same behaviors every time they appear, discourage the same behaviors when they appear and treat every member of your team with an equal, level-headed view.
Communicate Properly
How you communicate with your team can dictate your eventual success. To avoid miscommunication and to keep your team updated, always strive for clarity, accuracy, and thoroughness on your communication.
Aim To Work as a Team
Have your team work for something together.
Setting goals just for the department or one individual breeds isolation and a limited mentality. Instead, give staffers a unified focus and purpose, to inspire them together.
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