Learn more about loveandrelationships with this collection
How to challenge assumptions
How to generate new ideas
How to break out of traditional thinking patterns
Embrace conflict
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
- If you notice a conflict between employees, encourage them to work it out.
- If a conflict develops between two teams, improve interdepartmental communication.
- If you have a conflict with one of your employees, address it head-on and in private.
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Resolving conflict
- Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear.
- Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting.
- Resolution is possible only when you find points of agreement.
- Guide the conversation without taking sides.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
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