Ideas from books, articles & podcasts.
It helps you preserve your neutrality.
It is effective in getting others to pause, reflect, and get clear with themselves about what the problem actually is.
You may get each person in the conflict to see things from the other person's perspective, thus bridging the gap between them.
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Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:
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Polarization and conflict seem to be everywhere these days, and the workplace is no exception. When you spend a great deal of time with colleagues and managers, chances are that some conflicts are going to arise. Whether it’s disagreement on the best course of action to solve a thorny project iss...
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Sometimes, workplace conflict seems insurmountable. Here’s how to get to a place of agreement.
Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict.
The ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and just resolution to conflict will serve you well as a leader....
Amazing leaders are not interested in winning for their own ego. They understand that finding the truth benefits the whole team so everyone can win.
Open your mind and look for answers, not victory.
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