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It helps you preserve your neutrality.
It is effective in getting others to pause, reflect, and get clear with themselves about what the problem actually is.
You may get each person in the conflict to see things from the other person's perspective, thus bridging the gap between them.
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Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:
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“No one can whistle a symphony. It takes a whole orchestra to play it.” - one of my favourite quotes about teasm, by Luccock
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The Five Steps to Conflict Resolution
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