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How the Best Leaders Resolve Workplace Conflicts
Be mindful during a conflict situation
- All issues are best dealt with as soon as all involved are calm.
- Start with one-on-one conversations to get the details of the issue from both perspectives.
- Recognize that there is no objective reality of the situation.
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Key Ideas
The spirit of inquiry
Amazing leaders are not interested in winning for their own ego. They understand that finding the truth benefits the whole team so everyone can win.
Open your mind a...
Don't assume anything
Without a face or a voice to convey emotion, written text can easily be misconstrued as being terse, sarcastic, snarky, or even mean.
Always assume you don’t know the tone of any written communication you receive and openly inquire as to the emotions of your debate partner.
Stating the desired outcome
Many people enter into a debate ready to battle with only one side knowing the rules and purpose of engagement.
Before beginning any debate or argument, discuss with the other party a purposeful outcome and define clear rules of engagement.
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Key Ideas
Leadership and conflict go hand-in-hand
Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict.
The ability to recognize conflict, understand the nature of...
Unresolved conflict
... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.
Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.
2 Major causes of conflict
- Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
- Emotions: Letting emotions drive decisions. Don't place emotional superiority ahead of achieving your mission.
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Key Ideas
Don't Avoid Conflict
- We tend to avoid conflict because we believe that it is bad, yet we continue to create it despite the fact.
- Conflict isn't essentially a bad thing. It gives us the information we need to know so that we could work with others more effectively to improve our relationships with them and to grow as individuals.
- In every conflict resolution phase, we must aim for: a solution, a plan, or an understanding.
Gem Statement
A gem statement is a statement that allows the opportunity to open up a new conversation with the hopes of compromisation and a solution.
This usually involves expressing your emotions with the main issue beneath all the surface anger or any other emotion being experienced while having a positive impact on the other.