Cognitive load theory states that problem-solving is often not enough. We need to keep the details of our goal in our working memory, adding extra load that can interfere with schema acquisition.
But, replacing all problem solving with worked-out examples is based on the assumption that we already understand what skills we need to solve a problem.
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In our course on discoveries at our UX Conference, we talk about the importance of solving the right problem. Discovery research commonly results in learning about the problem space. This knowledge should be used to generate solutions that solve real user problems.
Ideally, the team should...
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