Consider both sides of metrics
- We can apply metrics to different domains. Muller's critiques focus mainly on not-for-profits, where Doerr directs his attention to big business (such as tech).
- Metrics inspire effort but also encourage corruption. Therefore, each metric should be considered in light of trade-offs.
- Using metrics and goals can increase the effectiveness of a healthy company, but the same strategy can damage people in an unhealthy organisation.
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