How the process looks
- When did you first realize you [needed something to solve your problem]?
- Where were you?
- Were you with someone?
- What were you doing, or trying to do when this happened?
Just like securing a boat at sea, we begun by dropping our bow anchor by starting with the actual purchase; now, we want to drop our stern anchor to secure the timeline reconstruction.
We are trying to build the timeline (pictured above) which delineates the progress events our customer encountered on their way to the purchase.
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