Learn more about communication with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
Blue-sky brainstorm
Maybe you can’t provide what someone is looking for. But, if you can change the angle or way they’re thinking about something by openly brainstorming with them, you make them feel like they got something special and unexpected.
It’s key that you’re brainstorming with them, not for them.
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MORE IDEAS ON THIS
Convey genuine appreciation
Actively project warmth and high energy. People like you when they feel liked by you.
To make it clear you’re interested in the other person, think about what they know that you don’t. What do you actually want to learn in the interaction? Focus on that so that they can...
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598 reads
Listen with intent
Being a good listener is about two things:
- Demonstrating that you’ve heard exactly what was said by the other person.
- Encouraging them to continue. This breaks down into what’s called “backchanneling” — offering short, enthusiastic responses as the other person t...
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434 reads
Use humility markers
Acknowledging your own fallibility and human imperfection can go a long way toward making yourself relatable. Especially if there’s a power dynamic where someone is asking for your advice, attention or help, you want to put the other person at ease.
Taking the time to call or meet...
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369 reads
Ending on a positive note
End every meeting or conversation with the feeling and optimism you’d like to have at the start of your next conversation with the person.
Assume you’re going to run into everyone again.
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Prepare in advance
If you want to connect with someone professionally to move your goals forward, you need to know exactly why you care about that person or their company. And you need to know how to articulate it succinctly.
If you know you’re headed into a call or event and want to make a good impre...
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Offer unvarnished honesty
There are a lot of reasons why people don’t share what they truly think in professional situations.
Just remember to root your honesty in what will actually have utility for the other party. This will set a good tone for all future conversations.
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Other curated ideas on this topic:
Differentiate between feasible and original
It’s important to clearly define the goals of your brainstorming session. Because as a brainstorming session goes on, the ideas tend to get less feasible and more original.
So if you’re looking for something that falls in line with what you’re already doing, you can keep your session...
Don’t focus on the negatives
If you’re holding a grudge against someone, expecting them to be late to meetings or to miss deadlines, you’ll likely find the evidence you’re looking for. That’s your confirmation bias at play.
When someone annoys you, rather than focusing on what they’re doing wrong, thi...
Listen Empathically
Someone feeling hurt might use guilt trips when they don’t know any other way to deal with their emotional turmoil. It’s tough to listen if someone won’t admit there’s a problem, but get the discussion started by pointing out their behavior. Then give them space to expres...
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