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Valentina Y.

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More Positive Than Negative Feedback

More Positive Than Negative Feedback

High-performing organizations deliver roughly five times as many positive statements (supportive, appreciative, encouraging) as negative ones (critical, disapproving, contradictory). That’s because our brains focus on negative feedback more than positive feedback.

Correct your employees, even criticize or confront them, but do so in a positive context. 

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IDEA EXTRACTED FROM:

11 Keys to Mastering Difficult Conversations

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