Be objective when you speak about a negative event. Rather than placing blame or evaluating the problematic situation, describe it and its consequences, and suggest acceptable alternatives.
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Smiling is one sure way to make your co-workers like you. Therefore, be sure to always have a smile on your face when welcoming people in your office or just greeting them in the corridor. I...
Whenever a colleague asks for your support or provides you with a solution to an issue, make sure you acknowledge his or her action with a simple ‘got it’ or ‘received’. The lack of reaction from your side might lead to your co-worker thinking that their help or need does not matter.
Showing consideration toward coworkers by acknowledging their communications promptly is a form of civility, which is important to workplace culture. And, as management researchers have documented, experiencing incivility can lead workers to be less productive and loyal to the company.
When listening to a colleague, try to focus entirely on his or her story rather than reflecting on your own position or experiences. Asking questions and actually taking into consideration their answers is a sure way to understand their story and prove helpful when providing advice.
Active listening enables employers themselves to lead more effectively, as it avoids frustration on the staff’s side.
When having a difficult conversation, be direct and get to the point quickly.
Difficult conversations become even more difficult when the delivery...
The more clarity you can provide, the better the critique will be received during a difficult conversation.
Be honest and thorough with your feedback, and fully clarify why you're having the conversation. Offer as many concrete examples as possible so the person understands you're not just pulling things out of thin air.
The more prepared you are, the easier it will be to stay even tempered and not get flustered, and therefore deliver a more solid critique.
Emotional contagion is a phenomenon that occurs when a person or groups emotions and behaviours affect the emotions and behaviours of some other person or group. This can be negative or pos...
Emotional contagion is linked to many psychological studies on social behaviour.
To be empathetic, we need to feel the other person's situation, while keeping our own autonomy intact. There is a certain distance between us and the other person whom we feel empathy for.
Emotional contagion removes the barrier and the person who is trying to be empathetic starts to show the same problem themselves, drowned in the negative feelings of the other person.
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