Take An Easy Posture - Deepstash

deepstash

Beta

deepstash

Beta

11 Keys to Mastering Difficult Conversations

Take An Easy Posture

The way you sit — slumped or sitting tall, arms open or crossed — transmits a message. Having your chest open, arms uncrossed, making sure to keep nodding, smiling, and vocalizing (saying things like “mm-hmm” and “yes”) will make people feel more connected to you.

112 SAVES


EXPLORE MORE AROUND THESE TOPICS:

SIMILAR ARTICLES & IDEAS:

Be direct

When having a difficult conversation, be direct and get to the point quickly.

Difficult conversations become even more difficult when the delivery...

Be specific

The more clarity you can provide, the better the critique will be received during a difficult conversation.

Be honest and thorough with your feedback, and fully clarify why you're having the conversation. Offer as many concrete examples as possible so the person understands you're not just pulling things out of thin air. 

Plan out the conversation
Prepar for a difficut conversation in advance: think of what you’re going to say, as well as anticipate how the other person might react

The more prepared you are, the easier it will be to stay even tempered and not get flustered, and therefore deliver a more solid critique.

Eye signals
  • Eye gaze: Directly eye contact indicates interest and paying attention. Prolonged eye contact can feel threatening.
  • Blinking:  People often blink more rapidly when t...
Lip signals
  • Pursed lips: an indicator of distaste, disapproval, or distrust.
  • Lip biting: signals people are worried, anxious, or stressed.
  • Covering the mouth: used when people want to hide an emotional reaction.
  • Turned up or down: When the mouth is slightly turned up, it might mean that the person is feeling happy or optimistic. A slightly down-turned mouth can be an indicator of sadness/ disapproval.
Gestures
  • A clenched fist indicates anger in some situations or solidarity in others.
  • A thumbs up and thumbs down: gestures of approval and disapproval.
  • The "okay" gesture: "okay" or "all right." In some parts of Europe, the same signal is used to imply you are nothing. In some South American countries, the symbol is actually a vulgar gesture.
  • The V sign: peace or victory in some countries. In the UK and Australia, the symbol takes on an offensive meaning when the back of the hand is facing outward.
Ask Questions
The biggest mistake people make when it comes to listening is they're so focused on what they're going to say next that they fail to hear what's being said.
Avoid this by asking questions. People l...
Put Away Your Phone

When you commit to a conversation, focus all of your energy on the conversation. Nothing will turn someone off to you like a glance at your phone.

They Are Genuine
People gravitate toward those who are genuine because they know they can trust them.

By concentrating on what drives you and makes you happy as an individual, you become a much more interesting person.