Allow Time For Questions - Deepstash
Top 7 TED Talks On Customer Success

Learn more about communication with this collection

How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Top 7 TED Talks On Customer Success

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Allow Time For Questions

Through questions others can better process what’s happened, and it allows you to clarify and solidify details of the conversation. 

If you aren't sure that the other person fully comprehended the conversation, ask clarifying questions to check their understanding.

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Offer a Solution

Clearly explain the reason for the conversation, the specific critique, and then offer suggestions to improve.

Even if the conversation is to fire an employee, you should still offer a suggestion that will help them improve in their next job.

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Manage Your Emotions

Talk in an even tone and keep it professional. Don’t let your emotions dictate your delivery or the other will too. This is especially important when talking to someone you are closely with.

Try to focus at things solely from a fact based standpoint. When emotions start to tak...

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Be Specific

Be honest and thorough with your feedback, give examples and fully clarify why you're having the conversation.

The more clarity you can provide, the better the critique will be received.

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Be Empathetic

Be stoic in your delivery but empathize. Think of how others will feel during the conversation, and allow them to process their emotions.

Give them time to collect themselves and explain the reason for the conversation to help them understand. If they're really taking t...

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Plan Out The Conversation

This is not a conversation you want to have in the spur of the moment.

Think of what you’re going to say, and prepare for the other person’s reactions. Being prepared you are more likely to stay even-tempered, thus delivering a more solid critique.

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Be Direct

During a difficult conversation, be quick and direct. This is not the time for feedback techniques, as they will mask the point of the conversation and lessen its impact making it more difficult.

Often, the person knows that a critique is coming, so rather than dancing ...

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Watch Your Language

The words you use during the conversation matter. Outline the critique and the reason you’re having the conversation.

Also, talk about the outcome you’d like to see. Illustrating a positive outcome gives the other an aim to work towards, and helps them understand why they’re b...

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When having a difficult conversation, be direct and get to the point quickly. 

Difficult conversations become even more difficult when the delivery is complicated.

Most of the time, the person you're talking to knows that a critique is coming, so rather than dancing around the ...

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lila_ls

Communicator. Beer geek. Gamer. Analyst. Travel specialist. Freelance explorer.

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Questions serve a double purpose

Questions serve a double purpose

Asking questions helps the participants to conversations process what’s happened and allows you to clarify and solidify details of the conversation. 

Tips To Improve Your Listening Skills

  1. Be fully present. Avoid distractions and multitasking, focusing exclusively on the other person.
  2. Ask a question to better understand and help the conversation go deeper.
  3. Question more. Good questions make for great conversation. The more you listen, the m...

Be ready for questions

Expect them to ask you follow-up questions, such as inquiring about the details of your recent accomplishments or the salary research you’ve done. There is the possibility that you receive a rejection. Ask questions such as:

  • “Are there skills or accomplishments you’d like ...

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