Questions serve a double purpose - Deepstash
Questions serve a double purpose

Questions serve a double purpose

Asking questions helps the participants to conversations process what’s happened and allows you to clarify and solidify details of the conversation. 

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MORE IDEAS FROM How To Have Difficult Conversations At Work

Choose your words
You must outline the critique and the reason you’re having the conversation, but don’t stop there. You’ll also want to talk about the outcome you’d like to see.  

Illustrating what a positive outcome looks like gives the employee something solid to work towards, and helps them understand why they’re being disciplined.

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Be specific

The more clarity you can provide, the better the critique will be received during a difficult conversation.

Be honest and thorough with your feedback, and fully clarify why you're having the conversation. Offer as many concrete examples as possible so the person understands you're not just pulling things out of thin air. 

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Offer a solution

Clearly explain the reason for the conversation, the specific critique, and then offer suggestions to improve.

Even if the conversation is to fire an employee, you should still offer a suggestion that will help them improve in their next job.

Nothing is worse than delivering a critique and leaving it just at that. 

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Be direct

When having a difficult conversation, be direct and get to the point quickly.

Difficult conversations become even more difficult when the delivery is complicated.

Most of the time, the person you're talking to knows that a critique is coming, so rather than dancing around the subject, just get to it.

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Plan out the conversation
Prepar for a difficut conversation in advance: think of what you’re going to say, as well as anticipate how the other person might react

The more prepared you are, the easier it will be to stay even tempered and not get flustered, and therefore deliver a more solid critique.

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Manage your emotions
Keep difficult conversations in an even tone and keep it professional. If you get emotional, so will the other person.

When emotions start to take over, remind yourself that the more in control you are of your emotions, the better you'll be able to deliver the message.

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RELATED IDEA

More Positive Than Negative Feedback

High-performing organizations deliver roughly five times as many positive statements (supportive, appreciative, encouraging) as negative ones (critical, disapproving, contradictory). That’s because our brains focus on negative feedback more than positive feedback.

Correct your employees, even criticize or confront them, but do so in a positive context. 

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Taking the time to address difficult issues

Difficult conversations at work are inevitable, whether you're a leader addressing a team member's performance or an employee unhappy about a situation with your boss. Remote working adds another layer of difficulty.

Many people would rather leave than talk to their boss. However, if people had taken the time to address the issues, they may have had a different outcome.

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