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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Documentation
For a Citizen Developer to build a long term solution they need to be cognizant of the fact they may not be the developer who supports their application a year from now. Even more common, if they’re a skilled citizen developer, they may be called to task to support someone else’s application. Dedicating time and process to proper documentation can make the difference between spending an hour troubleshooting a problem and spending a day.
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12 reads
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Best Practices
The term is loaded but the phrase “best practices” can make a huge difference when it comes to creating long term supportable solutions vs. short term throwaway solutions.
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81 reads
Standards
Organizationally, coordinating your citizen developers around design standards for solution types, business branding, and usability helps mitigate the chaos and encourages a shorter learning curve when users are working with solutions built by different developers.
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46 reads
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