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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Give Ground Grudgingly
The following things that cause no trouble when you are small become big challenges as you grow:
- Communication
- Common knowledge
- Decision making
Specialization, organizational structure, and process all complicate things quite a bit and implementing them will feel like you are moving away from common knowledge and quality communication. It is very much like the offensive lineman taking a step backwards. You will lose ground, but you will prevent your company from descending into chaos.
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Organizational design
The first rule of organizational design is that all organizational designs are bad. With any design, you will optimize communication among some parts of the organization at the expense of other parts. Your goal is to choose the least of all evils.
The basic steps to organizational design:
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How to Scale
There are 3 things that we need to take care of when scaling a company:
- Specialization is needed because everybody cannot know everything. As you scale you will need people focused on bits of the org. Specialization creates complexity and the need for organization design.
- Organ...
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Time to scale a company
Often board members give entrepreneurs two bits of advice regarding scale:
- Get a mentor.
- Find some “been there, done that” executives who already know how to scale
These answers, while fine as far as they go have some important limitations. First, if you don’t know ...
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Process
A process is a formal, well-structured communication vehicle. It can be a heavily engineered six-sigma process or it can be a well-structured regular meeting. The size of the process should be scaled up or down to meet the needs of the communication challenge that it facilitates.
For ne...
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Answers To Common Interview Questions
- Can you tell me a little bit about yourself? Don’t tell your life story; answer clearly and concisely. Focus on professional accomplishments.
- Why should we hire you over the other applicants? Say, “I don’t know the skill of others, but I do my own,” then highlight your strengths and ...
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