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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
There are 3 things that we need to take care of when scaling a company:
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17 reads
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The following things that cause no trouble when you are small become big challenges as you grow:
Specialization, organizational structure, and process all complicate things quite a bit and implementing them will...
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19 reads
The first rule of organizational design is that all organizational designs are bad. With any design, you will optimize communication among some parts of the organization at the expense of other parts. Your goal is to choose the least of all evils.
The basic steps to organizational design:
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10 reads
Often board members give entrepreneurs two bits of advice regarding scale:
These answers, while fine as far as they go have some important limitations. First, if you don’t know ...
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50 reads
A process is a formal, well-structured communication vehicle. It can be a heavily engineered six-sigma process or it can be a well-structured regular meeting. The size of the process should be scaled up or down to meet the needs of the communication challenge that it facilitates.
For ne...
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13 reads
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