The right questions can help you break their argument down logically.
Word your argument in the form of open-ended questions that force them to address your points.
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Someone might resort to guilt when they don’t know how to advocate for themselves in more direct ways.
If you notice signs suggestive of guilt-tripping, use open-ended questions to encourage them to express themselves directly:
While there are plenty of situations where closed-ended questions are appropriate, couples who consistently communicate with open-ended questions, to spark “big talk,” show that they have a sincere interest in their partners and want to create closeness.
Whena customer asks for help it's always a good idea to ask open-ended questions because usually when the customer calls their first thought may be just the tip of the iceberg.
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