1. Ask open-ended questions
Whena customer asks for help it's always a good idea to ask open-ended questions because usually when the customer calls their first thought may be just the tip of the iceberg.
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Conducting effective interviews
Identifying the right candidates for the job
Creating a positive candidate experience
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Ask open-ended questions
A mediation mindset is a place for trying to get to the root of an issue. That might mean proceeding without an agenda and just trying to learn more.
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Being a good listener is not about getting the facts about what made them upset. It is to be supportive, offer encouragement, and empathize.
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Those that require more than a “yes” or “no” answer, are the best type of questions to ask if you’re looking to establish common ground.
Just be careful not to overdo your questioning. You don’t want the other person to feel like they’re being interrogated.
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