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Emotions play an important role in the conflict by altering how you appraise the situation.
Stay calm and don't lose your temper. If you lose your temper, you’ll only antagonize your opponent, which will further heighten his or her wrath.
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MORE IDEAS FROM THE SAME ARTICLE
Stepping into the mindset of those you argue with allows you to figure out what’s influencing them.
How many times have you made a claim about some piece of trivia only to realize, as soon as you’ve made that claim, that you’re completely wrong?
Hope allows you to come up with creative solutions to the disputes at the core of the conflict.
If you appear to be giving the other side’s position a thoughtful review, then the solution you propose will seem to be far more sensible. Furthermore, your opponent may come to your side without you having to do anything other than listening.
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