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Ultimate Guide to Reducing Churn

Learn more about product with this collection

How to analyze churn data and make data-driven decisions

The importance of customer feedback

How to improve customer experience

Ultimate Guide to Reducing Churn

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Design tools and design skills

Tools help you do your job more easily, but take a step back every once in a while and make sure you can do the work without the help of the tools.Β 

At the very least, it helps you keep perspective on how useful the tools are.

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Strong principles

Strong principles

WhatsApp designs and builds its product with specific principles in mind. These principles are at the core of the decision-making process. Here are some examples of these shared values:

  • The interface should feel native to the device the person is using
  • The app should be lightwe...

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Move slow and deliberate

  • At Facebook, you start with a problem. Then you propose a solution. If that gets the team excited, you test it. If it tests well, you start to build it and you take it out for a small test to see if it solves the problem. If it solves the problem well, you build it out to have a rich feature...

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Utility driving engagement vs. engagement driving utility

  • When working on Facebook, sometimes a designer is tasked with introducing a new feature. This can be challenging because Facebook already has many useful features. One technique they use is alerting people to the new features they might find value in.
  • WhatsApp approa...

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9 reads

CURATED FROM

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lasampson

Acupuncturist

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Handle incoming traffic

Once in a while, block off a day to try and get back to inbox zero in your digital and physical workspaces.

Sift through the clutter that's built up in your office. Pre-sort your mail. At the very least, try to start every Monday with an empty inbox. This ...

13. Not Mastering Your Skills & Tools

Without mastering hard and soft skills, no amount of time management advice can make you grow faster and achieve more.

Time management tips:

  • Hone your professional skills. Review your skills regularly, think of how you could improve them, what ad...

Automation and delegation

  • Look at each individual step of your refined process and ask if a machine could do this. But be careful not to skip straight to the automation step without defining and refining the system first. Skipping to automation might create unnecessary complexity.
  • O...

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