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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
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Once you have a potential solution (or set of ideas), you want to evaluate the final one and the way it needs to be implemented. An agile approach can be used consisting of three steps:
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You have to get out of the building to discover: How well you understand the customers’ problem, how important the problem is to the customers, and exactly how many customers are talking about it, if the customers care enough about it to tell the...
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