Testing Customer Problems - Deepstash

Testing Customer Problems

You have to get out of the building to discover: How well you understand the customers’ problem, how important the problem is to the customers, and exactly how many customers are talking about it, if the customers care enough about it to tell their friends.

The Customer Discovery process has five steps:

  • Design experiments for customer tests
  • Get ready for customer contact
  • Test how customers perceive the problem
  • Understand the customer's mind
  • Get information on the market and competition.

2.02K

1.95K reads

CURATED FROM

IDEAS CURATED BY

jessicadelgado

Medical sales representative

The organization can be confusing. While this manual takes the reader sequentially through the necessary tasks of starting up the startup.

The idea is part of this collection:

The Startup Masterclass

Learn more about entrepreneurship with this collection

How to start a successful business

How to build a strong team

How to market your business

Related collections

Similar ideas to Testing Customer Problems

Good Customer Discovery Questions

Customer Discovery questions are open-ended & nonspecific. You are letting the customer lead the conversation & tell you about their struggle. Example questions:

  • Tell me how you currently do _____________________.
  • How is that proc...

Customer Discovery Hypotheses

Customer Discovery Hypotheses

Different kinds of hypotheses reflect different stages of your Customer Discovery journey:

  1. Problem Hypothesis: Validate the problem you’re looking to solve. Is it an actual problem? What’s the scope of it? Why does the problem exist? 
  2. Solution Hypothesi...

Focus: Prioritize Customer Experience First

• Understand customer needs deeply. Prioritizing customer experience begins with a deep understanding of their needs and preferences. Steve Jobs emphasizes starting with the customer to ensure a successful product. How can you better understand your customers’ needs tod...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates