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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
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Similar ideas to Social Reciprocity (Tit-for-tat)
A straightforward NO can seem rude, and that’s probably why we avoid it. A better way is to provide a polite no, with an option or an alternative, to help them reach their goals.
Example: While emailed by a colleague to meet up for a project over a cup of coffee, one can say “Hey Thank...
1.After you “screw up” or say something you “shouldn’t have” – write down what you’ll say next time
2. Before and after going to an event or meeting, write down how you’re feeling, what makes you nervous and what you could do in the worst case scenario
When getting a cursory response — “No, that was great, you were excellent” — ask follow up questions. “Thank you, and what are two to three things I could do differently next time to be better?”
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