How we handle stressful situations can make the difference between being assertive versus reactive, and poised versus frazzled. When under pressure, the most important thing to keep in mind is to keep our cool. <ul><li>If you feel nervous and anxious, put cold water on your face and get some fresh air. </li><li>If you feel fearful, depressed, or discouraged, try intense aerobic exercises. Energize yourself. </li></ul>

Stay Cool and Manage Stress

<ul><li>When you feel angry and upset with someone, take a deep breath and count slowly to ten. In most circumstances, by the time you reach ten, you'll figure out a better way of communicating the issue.</li><li>Try to put yourself in the difficult individual’s shoes, even for just a moment. For example, consider the person you’re dealing with, and complete the sentence: “It must not be easy…. ”</li></ul>

Stay Proactive, Not Reactive 

... so they don't overwhelm you and affect your judgment. In order to change the way you feel about a situation, you must first change the way you think about it. Increased fear of rejection: “I’m applying for my dream job. I’ll be devastated if they don’t hire me.”Decreased fear of rejection: “I’m applying for three exciting positions. If one doesn’t pan out, there are two more I’m well qualified for.”

Reduce Negative Emotions

Sharing intimate feelings with someone in an appropriate relationship, in a manner that's nourishing and constructive, and being able to respond affirmatively when the other person does the same.

Express Intimate Emotions

Emotional Intelligence (EQ or EI) can be defined as the ability to understand, manage, and effectively express one's own feelings, as well as engage and navigate successfully with those of others.EQ can evolve and increase with our desire to learn and grow.

Emotional Intelligence

One method to consider when needing to express difficult emotions is the XYZ technique - I feel X when you do Y in situation Z. Avoid using sentences that begin with "you" and followed by accusation or judgment, such as "you are...," "you should...," or "you need to... ."

Express Difficult Emotions

With every challenging situation we encounter, ask questions such as “What is the lesson here?” Ask constructive questions based on learning and priorities, and we can gain the proper perspective to help us tackle the situation at hand.

Bounce Back from Adversity

"When our emotional health is in a bad state, so is our level of self-esteem. We have to slow down and deal with what is troubling us, so that we can enjoy the simple joy of being happy and at peace with ourselves."

Emotional Intelligence

Similar ideas to Emotional Intelligence

The Concept of Emotional Intelligence

Transformational Leadership & Emotional Intelligence

Lack of Emotional Intelligence