Learn more about product with this collection
Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
FAQs
A set of public frequently-asked questions and their answers. This should be a comprehensive list of everything that a customer might want to know about the product.
It should include any reasonable question that comes up when discussing the new product/feature with customers and customer-facing teams during the development of the product/feature.
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MORE IDEAS ON THIS
Basic PR FAQ Format
The PR FAQ should be the starting point for all of your other product documents:
- Engineering team should be able to use PR FAQ as starting point for Scoping. Design team should be able to use PR FAQ as starting point for design documents.
- The sales team should be able to ...
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How does this PR FAQ format differ from Amazon?
There are three main ways that my PR FAQ documents differ from Amazon’s:
- Allow some design elements
- Allow more details about potential solutions
- Elicit feedback in multiple different ways
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Why does the PR FAQ format work?
The PR/FAQ format works because it is:
- Customer-centric
- Forcing your assumptions to be explicit
- Interpretable by any stakeholder
- Increases the ownership of stakeholders
- Simple enough to be created by any stakeholder
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Internal FAQs
A set of private, internal frequently-asked questions and their answers in a format that can be understood by every other stakeholder.
An FAQ might include wireframes of a product with a strong UX component, or a link to separate wireframe documents, but the PR should rely on text alo...
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CURATED FROM
IDEAS CURATED BY
Related collections
Other curated ideas on this topic:
Reducing FUD In Other People
- Be clear and objective about your product or service and what the features are.
- Answer common questions through a collection of Frequently Asked Questions (FAQs).
- Offer demos so that customers can themselves make up their minds about your service or product.
- Havin...
Dynamic Icebreakers
If your icebreaker questions are intriguing, cheeky, humorous – the answers you receive will be, too.
Many remote teams will kick off their weekly meeting with an icebreaker question or insert it during their morning stand-up meeting. Even more popular is asking a series of ic...
Customer Experience vs. Customer Success
Customer Experience (CX)
- Considers the customer from the very beginning
- The CX team relies on understanding how the customers think adn feel towards the company
- Every interaction performed whether human or digital, feeds into the understanding and devel...
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