Jill Renwick - Deepstash
7 days with Seth Godin

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Jill Renwick

On measuring success:

  • Overall client sentiment. Are clients seeing value in the platform? Are we solving an actual problem for them? Are we easily replaceable? 
  • Client retention 
  • Overall platform usage. How often are clients logging in and using key features? 
  • Monthly recurring revenue. How much money are you making from the platform? 
  • Feature-specific adoption.

To avoid failure there should be a passion for your product, If you don't care about the product or clients you're building for, move on to a different role!

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EVAN MICHNER

A team could deliver more value to customers by shipping the first version than by sitting around perfecting it. Cast the vision, build the version. Keep iterating, keep shipping!

EVAN MICHNER

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Ramin Shokrizadeh

  • Funnel and segmentation analysis is key to SaaS product optimization. Focus on understanding data more generally and teach yourself how to write SQL queries. These skills will pay off tenfold.
  • A healthy Saas funnel is one that has a low and sustainable Churn rate with customers who a...

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Allison Burnett

  • Every release must be Easy-To-Use, provide value for your customers, and not frustrate them. 
  • Always ask questions, don’t make assumptions, and do research to make the right decisions for your product area.
  • While getting metrics on the product is always key, it’s importa...

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Evan Michner

  • As a Saas PM, look at a problem carefully from all angles to pave the right path forward. When a PM can go on vacation and trust the team to make the right decisions for the customer, that’s success in my book. It means that the PM has done a great job of communicating the problem and metric...

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Olexandr Prokhorenko

  • Stay sharp with technology and have a Holistic view of Technologies around you. Your goal should be to offer an end-to-end experience.
  • Measure success with profitability and cash growth. A general rule of thumb is if your LTV is at least four times your CAC, you can recover the CAC ...

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Sue Raisty

  • Track the number of meaningful customer contacts each PM has per week. It fundamentally changes PM behavior.

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vikell

Amenity horticulturist

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Other curated ideas on this topic:

Outcomes

Outcomes

Metrics that can be used in product management:

  • Business Outcomes (measures business value): e.g. number of customers, retention, number of users
  • Product Outcomes (measures how the business value is created through product): e.g. time saved performing an action, satisfaction du...

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