Jill Renwick

On measuring success:

• Overall client sentiment. Are clients seeing value in the platform? Are we solving an actual problem for them? Are we easily replaceable? 
• Client retention 
• Overall platform usage. How often are clients logging in and using key features? 
• Monthly recurring revenue. How much money are you making from the platform? 
• Feature-specific adoption.

To avoid failure there should be a passion for your product, If you don't care about the product or clients you're building for, move on to a different role!