5. Satisfaction
At the end of the day, if a customer isn't willing to recommend you, that isn't success in the product world.
By using Net Promoter Score (NPS) you'll be able to gather data on how satisfied your customers are with your product.
3
2 reads
CURATED FROM
IDEAS CURATED BY
The idea is part of this collection:
Learn more about startup with this collection
How to start a successful business
How to build a strong team
How to market your business
Related collections
Similar ideas to 5. Satisfaction
3. Social Media Net Promoter Score (NPS)
NPS stands for Net Promoter Score. It is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend.
By keeping track of your NPS, you will be able to gather effective data to see where customer satisfaction is coming from and you ca...
Attitudinal Metrics
- Net Promoter Score (NPS) - On a scale of 0-10how willing they are to promote you to their network
- System Usability Scale (SUS)- one of the most popular questionnaires used to assess the usability of a product. It consists of 10 state...
Gain an Understanding of What Customers Want
Collect the voice of the customers at risk.
This will help you be aware of many important things including the reason your customer bought your product, why they stuck around, and what made them cancel. The following methods and campaigns can be used to learn more about your customers:
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates