The idea is part of this collection:
Learn more about marketingandsales with this collection
How to prioritize and simplify your life
The importance of rest and relaxation
The benefits of slowing down
Attitudinal Metrics
- Net Promoter Score (NPS) - On a scale of 0-10how willing they are to promote you to their network
- System Usability Scale (SUS)- one of the most popular questionnaires used to assess the usability of a product. It consists of 10 statements that users need to rate on a five-point scale from strongly agree to strongly disagree.
- Customer Satisfaction Score (CSAT) - measures users’ satisfaction with your website or webapp. After they attempt a task, regardless of whether they manage to achieve its goal or not, have them answer one or a few questions about how difficult the task was.
42
94 reads
CURATED FROM
IDEAS CURATED BY
Related collections
Similar ideas to Attitudinal Metrics
3. Social Media Net Promoter Score (NPS)
NPS stands for Net Promoter Score. It is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend.
By keeping track of your NPS, you will be able to gather effective data to see where customer satisfaction is coming from and you ca...
The 8 Questions That Reliably Measure Employee Engagement
Ask your employees to score these 8 statements on a scale from ‘strongly disagree’ to ‘strongly agree.’
- I am really enthusiastic about the mission of my company.
- At work, I clearly understand what is expected of me.
- In my team, I am sur...
Living Your Personal Values
Assess how well you’re honoring each value by scoring each one on a scale of 1 to 10 (10 = optimally living the value).
- What’s your level of satisfaction with each value?
- Record your score for each.
- Date the top of the column. Repeat this exercise once a ...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates