Attitudinal Metrics
- Net Promoter Score (NPS) - On a scale of 0-10how willing they are to promote you to their network
- System Usability Scale (SUS)- one of the most popular questionnaires used to assess the usability of a product. It consists of 10 statements that users need to rate on a five-point scale from strongly agree to strongly disagree.
- Customer Satisfaction Score (CSAT) - measures users’ satisfaction with your website or webapp. After they attempt a task, regardless of whether they manage to achieve its goal or not, have them answer one or a few questions about how difficult the task was.
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