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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
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9 reads
MORE IDEAS ON THIS
To the extent that the business takes place in software, designing the software is designing the business.
Designers either need to participate in defining the business model or they will simply be its tool.
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1 read
Thinking about design in terms of the exchange of value, is the path to thinking about the whole problem. Even if a designer is making choices about a small part, they should be thinking about the whole.
Otherwise, they risk contributing to a beautiful experience that exploits people,...
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4 reads
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4 reads
Designers are laboring under defective job descriptions and a limiting framing of the field.
As a result, the outcomes we claim to be able to accomplish through design—business success by way of understanding and serving real human needs—aren’t happening as much as they sh...
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5 reads
Because so much value inheres in a digital intermediary, the interface/interaction design is the business. Any designer only thinking of the customer or user experience is doing at most a third of the job.
The interaction not...
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3 reads
People who work with complex information use a lot of diagrams and models in their work. Models go wrong when they have a surfeit of detail or stylistic embellishments, both impediments to understanding that arise from their creator’s anxiety about demonstrating expertise.
...
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1 read
Business culture and design culture are planets with different atmospheres. Business suffocates in the absence of positive numbers. Design subsists on subjective human experience.
Value to the user is qualitative. Value to the business is quantitative. In order to make holi...
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1 read
The fundamental challenge we are up against is that doing the right thing well is generally more expensive and time-consuming than doing the least you can get away with and figuring out how to defend it.
For example, the Lean methodology and the Minimum Viable Product technique are supp...
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2 reads
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IDEAS CURATED BY
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Where you direct your focus is a function of the brain’s attention system. This system has three subsystems:
We tend to forget that, for the most part, life is actually quite pleasant, though these emotions could be simply less salient than unpleasant emotions. Emotionally negative feelings are more difficult to control than positive feelings, which may also be why they...
There are two distinct parts of mind: conscious & subconscious mind. Conscious mind is like the gardener and Subconscious mind, a garden. The gardener has the complete control over the seeds to be sowed which are thoughts & the garden will help these seeds to become plants(material success/failur...
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