Arguing about the symptoms exacerbates the condition
- Professional conversations are dominated by low-level arguments about terminology and artifacts rather than outcomes
- There is pressure to turn every piece of information into a measurement and scale it
- Despite everything that is known about the principles of good design, organizations are hiring a lot of skilled designers and making crap
- Attention gravitates towards incremental refinements rather than solving real problems
- Great products and services attract loyal customers while on the venture runway and then go to hell once someone figures out they need to make (more) money.
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