We still lean on chat too much, and I'd... - Deepstash

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We still lean on chat too much, and I'd like to see us make a major effort to cut back. Understanding the positives and negatives, and how they play off one another, is central to getting the most out of something. Ignoring the pros because the pros are so good, or dismissing the pros because the Cons are so bad, leaves you with a false sense of comfort and a cloudy picture of the reality on the ground.

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Group chat is an important tool in the communications toolbox. It is valuable for special cases and less useful for general cases.

When used appropriately and sparingly, it's great. But it becomes a potential enemy when it systematically controls and diverts your attention away from doing g...

Group chat as the main method of communication leads to:

  • Mental fatigue and exhaustion. Group chat feels like an all-day meeting with no agenda.
  • An ASAP culture. Everything must happen...

  • Hashing things out quickly. Throw in some words and a picture, get some quick feedback and move on.
  • Red alerts, such as a crisis or a server that's down.
  • Having fun is essential. A chat works great to develop culture, make in...

As a rule of thumb, use group chat in real-time sometimes, asynchronous most of the time.

  • Don't expect everyone to be in chat all day.
  • If it's important, slow down. The conversation is not suitable for a chat room.

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Working virtually is taxing

  • Since shifting into a more virtual work situation our workday has been proven to be lengthed by more than an hour and meetings extended for a full 10 minutes longer.
  • As we feed into these longer working hours it causes us to have higher chances for cognitive overhead. We may not be...

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Use your calendar to set boundaries

You, and only you, are responsible for scheduling personal time.

  • One idea is for employees to have access to one another's calendars. Transparent scheduling and communicating via your calendar can be helpful for setting boundaries with co-workers.

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In-person connections

As remote and hybrid work arrangements become the norm, the debate continues around the value of connection in person.

One aspect to be fully explored is how digital communication influences people's desire to help one another.

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