Ideas from books, articles & podcasts.
Amazing leaders see any small conflict like a cockroach in a slum wall — if one shows up, there must be many more behind the surface.
When conflict arises unexpectedly, seize the opportunity to examine the circumstances and the underlying issues. You may find solutions that prevent huge systemic breakdowns or open you to massive new opportunities.
MORE IDEAS FROM THE SAME ARTICLE
It’s okay to let things heat up during a debate, but you have to release the pressure after the battle or resentment will occur and build in an aggregated matter.
After a debate, you have the responsibility to make sure everyone is whole, even if it means you have to apol...
An office or business is a fascinating ecosystem that often combines unlikely people in high-pressure ways without concern for personality, style, or methodology. Everyone just assumes that people will find a way to get along. In reality, it takes effort on everyone's part.
Many people enter into a debate ready to battle with only one side knowing the rules and purpose of engagement.
Before beginning any debate or argument, discuss with the other party a purposeful outcome and define clear rules of engagement.
Amazing leaders are not interested in winning for their own ego. They understand that finding the truth benefits the whole team so everyone can win.
Open your mind and look for answers, not victory.
Without a face or a voice to convey emotion, written text can easily be misconstrued as being terse, sarcastic, snarky, or even mean.
Always assume you don’t know the tone of any written communication you receive and openly inquire as to the emotions of your debate partn...
If the emotions are high, debaters might assume that the other parties are against them.
Unless it's a life or death situation or your job is at stake, keep the emotion low and believe what the other party is communicating about their emotion and perspective. K...
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How many times have you made a claim about some piece of trivia only to realize, as soon as you’ve made that claim, that you’re completely wrong?
Stop and think before you make such errors, and you’ll be less likely to lose, whether the matter is trivia or a truly important
Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict.
The ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and just resolution to conflict will serve you well as a leader....
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