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Ultimate Guide to Reducing Churn

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How to analyze churn data and make data-driven decisions

The importance of customer feedback

How to improve customer experience

Ultimate Guide to Reducing Churn

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Quote smart people

When you include quotes by recognized names, you give your post reputation by association.


141 reads


Determine what is *unique* about the platform.

Determine what is *unique* about the platform.

To go viral, you have to think about what the consumer sees, not just you the creator. 


247 reads

Be timely

Here’s what you can do instead to increase your viral potential through timeliness:

  • Go to Facebook
  • Look for the “Trending” panel
  • Make a post about any of those things.


147 reads

Be timeLESS

If you address a consistent problem of human nature, you have the ability to stick around a LONG time.

The book “How to Win Friends and Influence People” was published over 80 years ago, yet it is still relevant today. Many of the things which happen year by year are ti...


126 reads

Anyone can go viral once

Going viral is NOT the hardest thing in the world. The hardest thing in the world is figuring out what to do next.

The whiplash from obscurity to unexpected fame and back to obscurity will kill you if you aren’t ready for it.

At the end of the day, there is only one choice:


125 reads

Address the whole viewing area, not just your post

Every platform offers you multiple chances to stand out, but you typically only have a millisecond to hook a new person.


225 reads

Try this formula: “Proof -> Preview -> Payout”


  • Show what you’ve done.
  • Answer the question “Why should I trust you?”


  • Tease how your audience might be able to do the same.
  • Answer the question “What makes this work worth my precious time?”


164 reads

Cultivate curiosity at every turn

Napoleon Hill’s Think and Grow Rich, possibly the most viral book of all time, is still selling copies today is because he cultivates and frustrates deep curiosity right from the start of the book:

“The secret which I refer to has been mentioned no fewer than 100 times througho...


127 reads

ASK for shares

If you feel shy about asking for shares or recommends (like I did), ask yourself two questions:

  • “Do I believe this is quality work?”
  • “Do I believe a single other person on the planet could benefit from it?”

If the answer to both these questions is ...


174 reads

Use tested headlines

How do you figure out what makes a good headline?

  • Step 1: Go to the platform in question.
  • Step 2: Click “top stories” or “trending” or whatever channel highlights the best stuff.
  • Step 3: Copy the crap out of those headlines.


180 reads




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To become that charismatic party superstar — and the guest that investors and potential customers are impressed by — here are 11 tips to improve your proficiency at remembering names:

  1. Know your motivation.
  2. Focus on the person.

Greet People by Name

Likeable people make certain they use others’ names. Research shows that people feel validated when the person they’re speaking with refers to them by name during a conversation.

Make remembering people’s names a brain exercise if you have trouble with names.

Make associations in your head

Make associations in your head

When meeting a new person, sometimes it can be really hard to remember their names however a caveat to this could be to try and associate them with something, but of course don't tell them what's going on in your head while you're making an association.

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