The Customer's Journey
- When we get a new customer to set up and optimize on a product we call this onboarding
- Escalations happen when we address the issues that flows over the scope the mainline customer service
- For the products that have a fixed but renewable relationship, the Customer Success team ensures that the customer stays with the company or product, this is renewal
These are the lenses that the customer success team must look through in order to have the customer's experience more enthralling.
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