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How to communicate effectively with difficult people
How to handle conflict
How to stay calm under pressure
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Similar ideas to Identifying Difficult People
Behind their mask, people are dealing with frustration and aggression. We repress these unwanted feelings because we think of ourselves as peaceful and good. However, we want to control and manipulate people and can come off as passive-ag...
When dealing with difficult people, the amygdala in the brain, responsible for processing emotions, perceives them as a threat. This triggers the fight-or-flight response.
We either try to fight the behavior or flee from the situation without solving the problem. The inter...
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