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Turn the situation inward and analyze your triggers and reactions to these situations.
Viewing the world through the lens of the person who triggered you. It doesn’t mean sacrificing your own point of view but rather widening your perspective.
It is all about breathing. Slow, deep breathing actually triggers something at the bottom of your spine called the Vegus nerve, which sends neurotransmitters to the brain that actually calm you down.
Take a moment to reflect on how you feel. Ask yourself questions about how you can respond to a difficult person, or how you can create a good outcome from the situation.
Have a clear sense of self, what causes you tension and where your limits are.
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During a difficult conversation, be quick and direct. This is not the time for feedback techniques, as they will mask the point of the conversation and lessen its impact making it more difficult.
Often, the person knows that a critique is coming, so rather than dancing around the subject, just get to it. It’s better for both parts.
Be honest and thorough with your feedback, give examples and fully clarify why you're having the conversation.
The more clarity you can provide, the better the critique will be received.
When having a difficult conversation, be direct and get to the point quickly.
Difficult conversations become even more difficult when the delivery...
The more clarity you can provide, the better the critique will be received during a difficult conversation.
Be honest and thorough with your feedback, and fully clarify why you're having the conversation. Offer as many concrete examples as possible so the person understands you're not just pulling things out of thin air.
The more prepared you are, the easier it will be to stay even tempered and not get flustered, and therefore deliver a more solid critique.
Don't try changing people, try understanding them.
When you try to change someone they tend to resent you, dig in their heels, and get worse. The way to disengage a difficult person is to try understanding where they are coming from.
When trying to understand difficult people, search for their value language.
A value language is what someone values most. It is what drives their decisions. For some people it is money; for others, it is power or knowledge.