Have a clear sense of self, what causes you tension and where your limits are.
- Seek to understand the situation. Gain some clarity by asking questions while managing your own reactions.
- Stick to the facts and acknowledge emotions.
- Paraphrase and check for accurate understanding.
- Stating your emotions or the impact that the person is having on you based on their behavior, if delivered correctly, can sometimes be the nudge that someone needs to realize that they are rubbing you the wrong way.
- Seek the advice of others. You are not the only person who has ever had to productively interact with a difficult person.
- Keep records, if necessary. If things go south, at least you have a good record of what led to that place.