Repeat Back What You Heard - Deepstash
Leading in Product Management

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Repeat Back What You Heard

Repeat Back What You Heard

Implement a process called active listening. Repeat back to the speaker what you heard.

If the speaker agrees that what you heard is what he or she intended to say, you can move on. If not, the speaker needs to reword their statement until the listener really does understand.

414

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Listen to Learn, Not to Be Polite

Listen to Learn, Not to Be Polite

Listen from a place of curiosity, not generosity. True dialogue does not happen when we pretend to listen, and it certainly cannot happen if we are not listening at all.

If you ever finish a conversation and learned nothing surprising, you weren’t truly listening.

594

1.03K reads

Ask More Questions

Ask More Questions

Ask more questions than you give answers.

When you ask questions, you create a safe space for other people to give you an unvarnished truth.

395

723 reads

Wait until someone is done talking

Wait until someone is done talking

Actually wait until someone is done talking before you respond.

The most difficult component of listening effectively is waiting for a period at the end of a sentence before formulating a reply. 

413

772 reads

Your Talk/Listen Ratio

Your Talk/Listen Ratio

Pay attention to your talk/listen ratio.

Strive for a 2:1 ratio of listening to talking.

359

726 reads

Quiet Your Agenda

Quiet Your Agenda

Really listen to what someone else is trying to say.

We need information that is disconfirming, not confirming.

342

743 reads

CURATED FROM

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lila_ls

Communicator. Beer geek. Gamer. Analyst. Travel specialist. Freelance explorer.

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Reiterate what you understand

Repeating an argument back to the speaker can develop trust by proving that you're listening.

Try paraphrasing what you understand, using: " so you're suggesting ... because... ?"

Be A Conversation Superstar

Be A Conversation Superstar

Be attentive and give eye contact.

• Make active and engaged expressions.

• Repeat back what you’ve heard, and follow up with questions.

• If you notice something you want to say, don’t say it. Challenge it and go back to listening.

• For bonus points, wait an hour t...

How To Be A Better Listener

How To Be A Better Listener

  1. Push other activities from your mind, and be present in the discussion. This tells the other person that you’re ready for the conversation.
  2. Keep a neutral expression that simply says, “I’m listening.” We tend to physically react to what we hear and it disrupts our abili...

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