Ideas from books, articles & podcasts.
Implement a process called active listening. Repeat back to the speaker what you heard.
If the speaker agrees that what you heard is what he or she intended to say, you can move on. If not, the speaker needs to reword their statement until the listener really does understand.
MORE IDEAS FROM THE SAME ARTICLE
Listen from a place of curiosity, not generosity. True dialogue does not happen when we pretend to listen, and it certainly cannot happen if we are not listening at all.
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