Learn more about communication with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
Repeat Back What You Heard
Implement a process called active listening. Repeat back to the speaker what you heard.
If the speaker agrees that what you heard is what he or she intended to say, you can move on. If not, the speaker needs to reword their statement until the listener really does understand.
414
678 reads
MORE IDEAS ON THIS
Listen to Learn, Not to Be Polite
Listen from a place of curiosity, not generosity. True dialogue does not happen when we pretend to listen, and it certainly cannot happen if we are not listening at all.
If you ever finish a conversation and learned nothing surprising, you weren’t truly listening.
593
1.03K reads
Ask More Questions
Ask more questions than you give answers.
When you ask questions, you create a safe space for other people to give you an unvarnished truth.
395
724 reads
Wait until someone is done talking
Actually wait until someone is done talking before you respond.
The most difficult component of listening effectively is waiting for a period at the end of a sentence before formulating a reply.
414
773 reads
Your Talk/Listen Ratio
Pay attention to your talk/listen ratio.
Strive for a 2:1 ratio of listening to talking.
359
727 reads
Quiet Your Agenda
Really listen to what someone else is trying to say.
We need information that is disconfirming, not confirming.
342
746 reads
CURATED FROM
CURATED BY
Related collections
More like this
Reiterate what you understand
Repeating an argument back to the speaker can develop trust by proving that you're listening.
Try paraphrasing what you understand, using: " so you're suggesting ... because... ?"
Be A Conversation Superstar
Be attentive and give eye contact.
• Make active and engaged expressions.
• Repeat back what you’ve heard, and follow up with questions.
• If you notice something you want to say, don’t say it. Challenge it and go back to listening.
• For bonus points, wait an hour t...
How To Be A Better Listener
- Push other activities from your mind, and be present in the discussion. This tells the other person that you’re ready for the conversation.
- Keep a neutral expression that simply says, “I’m listening.” We tend to physically react to what we hear and it disrupts our abili...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates