Learn more about communication with this collection
How to align stakeholders
Best practices in product management leadership
How to create value together
Wait until someone is done talking
Actually wait until someone is done talking before you respond.
The most difficult component of listening effectively is waiting for a period at the end of a sentence before formulating a reply.
414
773 reads
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Listen to Learn, Not to Be Polite
Listen from a place of curiosity, not generosity. True dialogue does not happen when we pretend to listen, and it certainly cannot happen if we are not listening at all.
If you ever finish a conversation and learned nothing surprising, you weren’t truly listening.
593
1.03K reads
Repeat Back What You Heard
Implement a process called active listening. Repeat back to the speaker what you heard.
If the speaker agrees that what you heard is what he or she intended to say, you can move on. If not, the speaker needs to reword their statement until the listener really does under...
414
678 reads
Ask More Questions
Ask more questions than you give answers.
When you ask questions, you create a safe space for other people to give you an unvarnished truth.
395
724 reads
Your Talk/Listen Ratio
Pay attention to your talk/listen ratio.
Strive for a 2:1 ratio of listening to talking.
359
727 reads
Quiet Your Agenda
Really listen to what someone else is trying to say.
We need information that is disconfirming, not confirming.
342
746 reads
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Using E-mail Bouncebacks
Using email bouncebacks is the most socially acceptable “no” there is. It doesn't mean you're telling them that you don't want to respond to them. It only states that you can't reply for a certain period of time.
Embarrassment Is a Fear Response
Embarrassment is a self-conscious emotion dictated by a disconnect between how we feel we should respond or act in public and how we actually respond or act.
We are most likely to be embarrassed when we believe we have not lived up to what society asks of us or when we are on the re...
Ending Ritual for Tasks
We don’t have to wait for the end of the day to celebrate. We can do it after anything we do.
The practice is a simple ritual: pause when you’re done with something, before you move on to the next thing. Reflect. And celebrate.
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