Learn more about business with this collection
How to write clearly and concisely
How to use proper grammar and punctuation
How to structure a business document
Even if your response is clear to you, it may not be clear to the customer.
When you restate your point, your customer has another opportunity to understand you. Repetition drives your point home.
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Images and videos should be used to complement text, not replace it. They can be helpful, but they're not always accessible to all customers. Make sure to fully describe what's in an image or video. Only use images to enhance or clarify meaning.
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Using accessibility guidelines to communicate with your customers really can improve their support experience.
Your customers come from many different backgrounds. You can't always tell who has dyslexia or anxiety, who's visually impaired, or who isn't a native speaker of your lan...
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Write clearly, and get to the point, so they can solve their problems faster.
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Be firm. In some cases, you may have to repeat yourself more than once. If you offered any explanation with your original response, you can repeat this explanation or just say no again. Don't back yourself into a corner by trying to explain yourself further. It is your right to say no to a...
Do this technique for one emotional trigger for at least a couple weeks, if not a month.
When you feel you have a handle on it, repeat the technique for another emotional trigger on your list.
To help you overcome excessive self-consciousness, intentionally think about yourself from someone else's perspective.
Another person may think you've got nothing to fear, that you're great. Seeing it from that point of view can clear your mind of self-doubt and help you p...
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