Repeat yourself
Even if your response is clear to you, it may not be clear to the customer.
When you restate your point, your customer has another opportunity to understand you. Repetition drives your point home.
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Similar ideas to Repeat yourself
Principles to Remember
Do:
- Explain that you have a different opinion and ask if you can voice it.
- Restate the original point of view or decision so it’s clear you understand it.
- Speak slowly — talking in an even tone calms you and the other person down.
Don’t:
Be prepared to repeat yourself
Be firm. In some cases, you may have to repeat yourself more than once. If you offered any explanation with your original response, you can repeat this explanation or just say no again. Don't back yourself into a corner by trying to explain yourself further. It is your right to say no to a...
Repeat
Do this technique for one emotional trigger for at least a couple weeks, if not a month.
When you feel you have a handle on it, repeat the technique for another emotional trigger on your list.
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