Principles to Remember

Do:

• Explain that you have a different opinion and ask if you can voice it.
• Restate the original point of view or decision so it’s clear you understand it.
• Speak slowly — talking in an even tone calms you and the other person down.

Don’t:

• State your opinions as facts; simply express your point of view and be open to dialogue.
• Use judgment words, such as “hasty,” “foolish,” or “wrong,” that might upset or incite your counterpart.